RETURN POLICY


How to return:

To request the return of an item please follow the instructions below:

1. Your request must be emailed to info@lovehard.nyc.

2. Include your order number and details for the reason of your return, from there we will provide you with a return authorization number.

3. Returns of unworn goods in original packaging will be accepted for a refund within 7 days of the receiving date. 

4. Shipping charges are non refundable.

5. Any returns requested after 7 days of receipt will be eligible for store credit only.

6. All returns must be labelled with a LoveHard issued return authorization number, and be shipped within 5 business days of return authorization, otherwise the shipment will be refused and returned to sender.

7. Tracking details must be provided for the return. The item is the responsibility of the customer until it reaches us and we cannot be held responsible for all goods lost in transit.